Careers

TechnoLava Careers

Our people…At TechnoLava, people are our greatest asset. We are always looking for qualified professionals who:

• Want to grow with an innovative and exciting start-up company.

• Have a passion for excellence and self-motivation to achieve long-term success.

• Bring dedication and creativity to a team environment.

Our opportunities… Be a member of TechnoLava’s Professional Services team as a permanent or contract employee.

We offer IT Business and Technical Consultants the opportunity to apply their skills in the following areas:

• ITIL / ITSM Best Practice Consulting

• IT Service Management systems integration

• IT project planning and project implementation management

• Systems and Security Management process design

• ITSM Process Assessment and Improvement

• Systems availability, performance and security improvement

TechnoLava, a recognized leader within the IT Service Management industry, is experiencing a rapid growth due to an increasing demand for its services. To continue to build our reputation as a center of best practice in IT Service Management, we invite you to join our team of top-notch professionals.

A COMPANY YOU CAN START WITH AND STAY WITH. As part of an industry-leading team of professionals in information services, our employees enjoy an environment that is ideal for career growth. We provide cutting-edge service management solutions to make our clients more productive. Our people receive excellent training, great benefits, and the chance to learn valuable skills. So if you're ready to begin a new career, send us your resume!

TechnoLava is looking for senior and intermediate level engineers who can work on a variety of projects with different technologies: manage fast paced schedules; and have the disposition to consult and provide technical support to its customers. We currently have openings (full time and contract) for the following positions:

SENIOR ITIL / ITSM CONSULTANT
 

TechnoLava is looking for a skilled ITSM consultant to join our rapidly growing consulting organization. This person will join an enthusiastic team that is helping clients establish IT strategies and implement IT service management process improvement solutions. Typical responsibilities include: 

• Developing, architecting and implementing ITSM process improvement solutions based on best practices (ITIL, ISO20K, etc.)

• Conducting IT assessments and developing process improvement roadmaps for customers

• Enhancing consulting methodologies and deliverables

The ideal candidate must possess a strong understanding of IT Service Management concepts, have practical experience designing and implementing ITIL processes, and have strong project management skills. The candidate should also enjoy being in a consulting environment and be a positive member of a collaborative team. The candidate must be located in the Washington, DC area, but must be willing to travel to consulting assignments as needed.

Desired Skills & Experience

The following is REQUIRED:

• Must be US CITIZEN

• Thorough understanding of IT Service Management and ITIL best practices

• 5-7+ years of experience conducting assessments, designing processes, and implementing service improvement solutions

• Previous consulting experience

• ITIL Expert Certification

• Demonstrated project leadership experience handling multiple projects simultaneously

• Demonstrated track record as a team player

• Strong oral and written communication skills

• Demonstrated technical leadership skills to manage and direct junior level staff

• Ability to travel

The following is DESIRED:

• Bachelor's or Master's Degree in Computer Science or a related field

• ISO/IEC 20000 and TIPA Assessor Certifications

• Experience developing CMDB solutions, including definition of CIs

• Experience leading large process improvement projects

ITSM INTEGRATION ENGINEER
 

ITSM PROJECT MANAGER
 

Job Description

This role works collaboratively with clients to establish a business driven vision for the future of our clients’ Information Technology (IT) systems, processes and infrastructure, and a roadmap to achieve that vision. Services also include assessment and improvement of IT processes for completeness, maturity and quality of services by leveraging industry standards and our reference model.

Requirements:

• Responsible for project management of standalone projects or elements of multiple client engagements.

• Manage engagement teams and provide technical leadership in the assessment, design, and management of successful IT improvement programs in collaboration with clients.

• Build trusted relationships as a strategic technology adviser with clients, and work internally across teams to help bring clients the most comprehensive, end-to-end business and IT transformation services to effectively address their business challenges and infrastructure operations issues.

• Collaborate with other members of their engagement teams to plan engagements and develop project plans and work programs, timelines, risk assessments, and other planning documents.

• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.

Qualifications:

• A degree in computer science, engineering or a related field; MBA or MS degree preferred

• Strong delivery skills (i.e. ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement workstream)

• Ability to guide a client towards a potential advisory project through facilitated discussions

• Demonstrated history of partnering with other business and IT advisory practices to develop an integrated go-to-market approach

Required IT Strategy Competencies:

• Broad knowledge of the IT function and how IT enables the business through effective strategic planning, governance and management discipline

• Knowledge of key IT management processes and industry frameworks (i.e. CMMI, COBIT,ITIL, Six Sigma, ISO 2700x, PMBOK, Prince2, etc)

• Experience working with IT leadership (CIO, IT Director) and business leadership (CFO, COO, BU President, etc) to help shape and guide the IT strategic and improvement agenda

• Preferred ITIL V3 Expert Certification

• Preferred PMP Certification

Required IT Advisory Technical Competencies with the following:

• IT Strategy Development

• IT Governance

• IT Balanced Scorecard

• IT Process Improvement

• IT Service Management

• IT Infrastructure Strategy and Operations

• Business/IT Alignment

• IT Operating Models (onshore vs. offshore, insourced vs. outsourced, org structures, skills and competency planning, etc)

• IT Cost Reduction

• IT Mergers and Acquisitions Integration

• Large Scale IT Transformation Program Management