TIPA Assessment

Assess and improve your IT processes with the TIPA® framework

TIPA - IT Process Assessment based on ISO/IEC 15504

TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL®, and enables process improvements.

TIPA, an initiative of the renowned research center CRP Henri Tudor in Luxembourg, is the product of seven years of research by a team of international researchers (who also worked on the development and review of both the ISO/IEC 15504 and ISO/IEC 20000 standards), in response to the need for a standardized process assessment methodology in the field of IT Service Management.

The main benefit of TIPA is that it provides an organization with an objective and structured view of the current maturity level of its ITSM practices. This helps the organization to:

Identify its strengths, weaknesses and improvement areas
Set the objectives for an improvement initiative
Monitor the progress and demonstrate the merits of improvement actions

What is TIPA for ITIL?

TIPA for ITIL® successfully combines the process assessment standard ISO/IEC 15504 with IT Service Management best practices described in ITIL.

Based on ITIL ®, the most commonly accepted best practices in the field of IT Service Management, TIPA provides ITIL users a solid assessment methodology which can be used to perform:

Maturity Determination

To compare to ITIL reference
To determine Process Maturity
To prepare for ISO 20000 Certification

Process Improvement

To identify strengths and weaknesses to target improvement
To structure the improvement initiative and setup priorities
To measure the progress

TIPA Assessment in Practice

TIPA uses an interview-based assessment methodology for the collection of indicators (Both generic and specific to particular processes) as an effective and direct way to gather information concerning the process performance. Authorized TIPA Assessors and Lead Assessors use the methodology specified by TIPA and the supporting Toolbox to produce process assessment profiles, SWOT analyses and process improvement recommendations.

A typical process assessment profile:

Level 1

Performed

Level 2

Managed

Level 3

Established

Level 4

Predictable

Level 5

Optimizing

Process

Performance

Management

Work Product

Managament

Process

Definition

Process

Deployment

Process

Measurement

Process

Control

Process

Innovation

Process

Optimization

Incident Management Problem Management Change Management Service Level Management

IT Service Continuity

Management

”Fully” F

“Partaly” P

Not Assessed

“Largely” L

“Not” F

Non Applicable

N.A.

Benefits of TIPA

For Organizations where assessments are performed

Offers a vendor-neutral, structured and repeatable evaluation method
Enables process improvement through goal-setting and objective measurement leading to improvement of ROI on ITSM projects
Allows standardization to compare process-maturity with other organizations in the industry

For Consultants and Organizations performing assessments

Offers a turnkey solution that uses an open assessment framework and supporting tools

Offers a standard for process-benchmarking without adopting a competitor framework

Download Datasheets:

>TechnoLava TIPA Overview

>TechnoLava ITSM Assessment Services

Training Datasheets:

>TIPA Assessor for ITIL Course

>Course Registration