easyCMDB is a 100% web-based all in one IT Service Support product that
aligns with ITIL principles
In today’s business climate, the role of technology in most enterprises
underpins their success. An unexpected technical failure can bring a
company to its knees. Management of IT infrastructure has become an
increasingly important and complex task, yet most businesses continue to
rely on no or inadequate documentation that is hard to find and out of
date.
A fundamental requirement for reducing cost and improving quality of
your IT service is to have an accurate record of what assets you have,
where they are and how they are used. Amazingly, few companies can admit
to having a firm grip on this simple requirement. Asset registry systems
do not deliver sufficient capability to capture the complex
relationships between infrastructure components, and attempting to build
an in-house Configuration Management Database can be a huge undertaking.
Enter easyCMDB, a Configuration Management Database (CMDB) built
according to ITIL principles, where all of your IT components and the
complex relationships between them can be recorded. In addition to
providing configuration management, easyCMDB also extends to
include Document, Change, Problem, Incident and Release Management
resulting in a single system to manage your infrastructure.
Features include:
-
Service Desk
-
Incident Management
-
Problem Management
- Change
Management
- Asset
And Configuration Management
- CMDB
-
Release Management
-
Service Request Management
-
Service Knowledge Management
- End
User Self-Service
-
Performance Reporting
- Event
Calendar
-
Multi-Company Configuration (Multi-Tenancy)
easyCMDB is
easily integrated with other tools via:
-
Active Directory or other LDAP authentication
& synchronization
-
Discovery tool integration with auto import
-
OpenNMS and Nagios support
- Perl
scripts provided for automating tasks
- SOAP
1.1 and WSDL 1.1 compliant web service interface
- Custom
development available for specific connectors
- Any
3rd party product capable of calling external script can trigger
easyCMDB event
Here is a brief summary of what easyCMDB offers:
easyCMDB supports a wide variety of customizable Configuration
Items (CIs), including Locations, Devices, Software Products,
Applications, Data Stores, People and Documents. Its powerful reporting
feature enables you to document your infrastructure with the touch of a
button, providing PDF reports that will save you hours of documentation
effort.
Building relationships between your CIs is simple and flexible in
easyCMDB. The Relationship Navigator produces instant diagrams that
you can browse with the click of your mouse to multiple levels. Here is
a sneak preview:
(Click on diagram to see full size image)
The intuitive web-based application enables searching of CIs using any
attribute, with an emphasis on ease of use. CI relationships can be
viewed from multiple angles, with drill-down capability for detailed
impact analysis.
Changes and Incidents can be linked to CIs to provide a full audit
history of all events and their impact on your environment. A real-time
calendar view lets you plan in advance for upcoming events, identify
potential conflicts and review historical events. The e-mail alert
mechanism means you can configure easyCMDB to notify CI owners
and their assigned groups of Change and Incident events.
A powerful user security model enables you to delegate maintenance of
CIs based on ownership or Access Control Groups, with full audit logging
of all changes within the CMDB.
Documentation can be easily uploaded and associated with other CIs,
providing a centralized on-line IT document repository.
The Collections feature provides a mechanism to group arbitrary CIs
together to form Projects, Services, Releases & Support Groups to
further document and control your infrastructure.
All of these features and more means easyCMDB can help you to
improve your IT quality of service through the effective and efficient
management of your infrastructure.
Find out more today, by registering your interest, trying out the demo
database and applying for a free 30-day on-line trial.
