ITIL® / ITSM EDUCATION AND WORKSHOPS

TechnoLava offers a comprehensive portfolio of educational programs to equip your staff with the necessary skills and knowledge to effectively utilize ITSM processes and technologies. We believe that education is critical to any successful ITSM program.

Our training programs provide the practical experience and guidance students need to successfully design, implement, manage and justify an ITSM program. This approach enables IT departments to transform themselves from a provider of technology to a provider of business services.

TechnoLava provides training classes in the areas of:

  • ITIL® Certification Classes, including Foundations, Intermediate and Expert Certification
  • ISO/IEC 20000 Training and Certification
  • Cloud Computing
  • Project Management
  • COBIT Training and Certification
  • ITSM / ITIL® Workshops (CSI, Process Improvement, Metrics, etc)
  • Continual Service Improvement Workshops

ITIL® Foundation Class

Certificate: ITIL® Foundation

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 2 Credits to ITIL Expert

PMI® PDUs: 18

This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

 The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

ITIL® Foundation eLearning Certification Course

Certificate: ITIL® Foundation

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 2 Credits to ITIL Expert

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.

 The course gives an overview of the ITIL Framework which is captured in the 5 core ITIL volumes of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (2011 versions).

 Our course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecycle and as such, is fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.

 With this course, you’ll receive 6 months access as well as FREE exam voucher to use within 6 months of courses access. Just contact us when you are ready to sit the exam!

ITIL® Practitioner Class

Certificate: ITIL Practitioner

Duration: 2 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 in the ITIL Scheme

The TechnoLava case study driven ITIL Practitioner course offers practical guidance for professionals on how to adopt and adapt ITIL for their organization. This course is the next logical step for individuals who have earned the ITIL Foundation Certificate and are familiar with the ‘what’ and ‘why’ of ITIL. ITIL Practitioner will focus on the ‘how’.

 This immersive case study driven course is developed by practitioners for practitioners! During the 3-day course, individuals, teams, and organizations will learn to address the challenges faced by them due to IT Service Management (ITSM) improvement initiatives.

 The course is packed with interactive assignments, tools, checklists, and guidance on how to make the improvement changes happen. You will learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps you in practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give you an ongoing support throughout your improvement journey.

ITIL® Service Strategy Lifecycle Class

Certificate: ITIL® Service Strategy Lifecycle

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

PMI® PDUs: 24

This 3-day course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participant to successfully complete the associated exam.

 The course is important for IT professionals working in roles associated with strategic planning, execution and control within a service-based business model. Participants will gain a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this stage may be implemented to enhance the quality of IT service management within an organization. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

ITIL® Service Strategy eLearning Certification Course

Certificate: ITIL® Service Strategy Lifecycle

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

 On completion, qualified ITIL SS individuals will be able to demonstrate an understanding of the risks and success factors to develop and progress strategy within an organization or program.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

 

ITIL® Service Design Lifecycle

Certificate: ITIL® Service Design Lifecycle

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL expert

PMI® PDUs: 24

This 3 days course immerses participants in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

 Through this course, the participants will gain an understanding about the purpose, principles and processes of service design. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

 

ITIL® Service Design eLearning Certification Course

Certificate: ITIL® Service Design Lifecycle

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL expert

ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

 The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.

 This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or program.

 With this course, you’ll receive 6 months access from the date of purchase as well as FREE 24 hour tutor support!

ITIL® Service Transition Lifecycle

Certificate: ITIL® Service Transition Lifecycle

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL expert

PMI® PDUs: 24

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to teach the core disciplines of the ITIL best practice and positions the learners to successfully complete the associated exam.

 The course is of interest to individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provisioning within an organization. In addition, the course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

ITIL® Service Transition eLearning Certification Course

Certificate: ITIL® Service Transition Lifecycle

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL expert

ITIL Service Transition (ST) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

 The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication.

 This course is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Service Operation Lifecycle Classroom

Certificate: ITIL® Service Operation Lifecycle

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

PMI® PDUs: 24

This 3-day course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation module of the ITIL Intermediate Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated ITIL® Service Operations Lifecycle exam. This course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

ITIL® Service Operation eLearning Certification Course

Certificate: ITIL® Service Operation Lifecycle

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

ITIL Service Operation (SO) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

 The purpose of this course is to help you gain detailed knowledge on industry practices in service management as documented in the ITIL Service Operation publication.

 The course covers the management-level concepts and core information of the supporting activities within Service Operation, but not specific details about each of the supporting processes.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Continual Service Improvement Lifecycle

Certificate: ITIL® Continual Service Improvement Lifecycle

Duration: 3 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

PMI® PDUs: 24

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle.

 The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

ITIL® Continual Service Improvement eLearning Certification Course

Certificate: ITIL® Continual Service Improvement Lifecycle

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 3 Credits to ITIL Expert

ITIL Continual Service Improvement is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

 The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Continual Service Improvement publication.

 Continual Service Improvement is responsible for continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Operational Support and Analysis Capability

Certificate: ITIL® Operational Support and Analysis Capability

Duration: 5 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

PMI® PDUs: 40

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

ITIL® Operational Support and Analysis eLearning Certification Course

Certificate: ITIL® Operational Support and Analysis (OSA) Capability

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Operational Support and Analysis. Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

It helps you gain competence in the aspects of service management that relate to OSA, including…

  • The value of OSA activities for the business
  • How OSA supports and interacts with other service lifecycle activities
  • A detailed understanding of the OSA processes: incident management, request fulfilment, event management, problem management, and access management
  • How OSA can deliver operational excellence
  • Organizing for service operation

With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Planning Protection and Optimization Capability

Certificate: ITIL® Planning Protection and Optimization Capability

Duration: 5 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

PMI® PDUs: 40

This 5 days course immerses participants in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the participants to successfully complete the associated exam.

ITIL® Planning Protection and Optimization eLearning Certification Course

Certificate: ITIL® Planning Protection and Optimization Capability

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

This course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Planning, Protection and Optimization.

 Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

 PPO is a collection of relevant practices from the core ITIL guidance that are related to service optimization, security and the related planning in support of this. It takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Release, Control and Validation Capability

Certificate: ITIL® Release, Control, and Validation Capability

Duration: 5 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

PMI® PDUs: 40

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

ITIL® Release, Control and Validation eLearning Certification Course

 Certificate: ITIL® Release, Control, and Validation Capability

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.

This ITIL course will help you gain competence in the aspects of service management that relates to RCV, including:

  • A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment
  • The principles of service transition
  • How RCV supports and interacts with other service life-cycle activities
  • How to measure RCV
  • RCV roles and responsibilities

With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Service Offerings and Agreements Capability

Certificate: ITIL® Service Offerings and Agreements Capability

Duration: 5 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

PMI® PDUs: 40

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

 The main focus of this course is on the operational-level process activities for Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management, and Business Relationship Management. The course further discusses supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL® Service Offerings and Agreements eLearning Certification Course

Certificate: ITIL® Service Offerings and Agreements Capability

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 4 Credits to ITIL Expert

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Service Offerings and Agreements.

 Success in the exam will also earn you 4 credits towards the 22 credits needed to gain the ITIL Expert qualification.

 SOA is a collection of relevant practices from the core guidance that are related to the creation and management of service offerings and the agreements required to support them.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL® Managing Across the Lifecycle

Certificate: None, but passing the ITIL MALC exam is a prerequisite for ITIL Expert certification

Duration: 5 days

Delivery: Classroom, Virtual Classroom

Accreditor: PEOPLECERT

Credits: 5 Credits to ITIL Expert

PMI® PDUs: 40

The Managing Across the Lifecycle (MALC) is an essential step for attaining the ITIL Experts certification. The MALC course enables the participants to bridge the lifecycle stages of ITIL and help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach.

The TechnoLava MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course includes a realistic case study and 5 strategic assignments that participants have to manage individually or in small groups. The TechnoLava MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization.

ITIL® Managing Across the Lifecycle eLearning Certification Course

Certificate: None, but passing the ITIL MALC exam is a prerequisite for ITIL Expert certification

Duration: At Your Own Pace

Delivery: Online eLearning

Accreditor: PEOPLECERT

Credits: 5 Credits to ITIL Expert

The ITIL Managing Across the Lifecycle Certificate has become the IT industry’s de-facto intermediate professional qualification in the field of IT Service Management.

 The purpose of this ITIL Managing Across the Lifecycle (MALC) course is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.

 It also allows a successful candidate to demonstrate that they have learned the value of an integrated service management practice, as opposed to separate subject areas. It draws on knowledge gained at the Foundation and Intermediate levels.

 With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

COURSE DESCRIPTION

DATES

PER STUDENT

REGISTER

ITIL FOUNDATION CLASS – Virtual Class

November 14 – 16, 2017

$1,195

ITIL FOUNDATION CLASS – Virtual Class

December 19 – 21, 2017

$1,195

ITIL FOUNDATION CLASS – Virtual Class

January 9 – 11, 2018

$1,195

ITIL FOUNDATION CLASS – Virtual Class

February 13 – 15, 2018

$1,195

ITIL FOUNDATION CLASS – Virtual Class

March 13 – 15, 2018

$1,195

ITIL PRACTITIONER CLASS – Virtual Class

December 5 – 6, 2017

$1,595

ITIL SERVICE STRATEGY LIFECYCLE CLASS – Virtual Class

January 23 – 25, 2018

$1,895

ITIL SERVICE DESIGN LIFECYCLE CLASS – Virtual Class

January 16 – 18, 2018

$1,895

ITIL SERVICE TRANSITION LIFECYCLE CLASS – Virtual Class

March 20 – 22, 2018

$1,895

ITIL SERVICE OPERATION LIFECYCLE CLASS – Virtual Class

December 5 – 7, 2017

$1,895

ITIL SERVICE OPERATION LIFECYCLE CLASS – Virtual Class

February 20 – 22, 2018

$1,895

ITIL CONTINUAL SERVICE IMPROVEMENT LIFECYCLE CLASS – Virtual Class

December 19 – 21, 2017

$1,895

ITIL CONTINUAL SERVICE IMPROVEMENT LIFECYCLE CLASS – Virtual Class

February 6 – 8, 2018

$1,895

ITIL OPERATIONAL SUPPORT AND ANALYSIS CAPABILITY CLASS – Virtual Class

March 26 – 30, 2018

$2,495

ITIL PLANNING PROTECTING AND OPTIMIZING CAPABILITY CLASS – Virtual Class

January 29 – February 2, 2018

$2,495

ITIL RELEASE CONTROL AND VALIDATION CAPABILITY CLASS – Virtual Class

February 26 – March 2, 2018

$2,495

ITIL SERVICE OFFERINGS AND AGREEMENTS CAPABILITY CLASS – Virtual Class

March 5 – 9, 2018

$2,495

ITIL MANAGING ACROSS THE LIFECYCLE CLASS – Virtual Class

February 26 – March 2, 2018

$2,495

**Contact TechnoLava to arrange an onsite ITIL Certification Class or CSI Workshop for your organization.