ITSM

Reducing IT costs and improving service quality through ITIL Best Practices

Effective IT Service Management is built on integrating people, processes, and technology into a well-designed system based on best industry practices. The goal is to achieve efficient and effective IT operations by standardizing tools and integrating service and delivery processes. To accomplish this, TechnoLava works closely with clients to identify existing gaps in their Service Management capabilities.

The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom’s Office of Government Commerce (OGC) that has been adopted worldwide as an integrated, process based, best practice framework for managing IT services.

TechnoLava professionals can assist you to go from the theory in the ITIL books to the practice of implementing an IT Service Management Solution. Utilizing the ITIL/ITSM framework, we work to meld people, process, and tools to continue to meet and exceed customer expectations. The ITIL philosophy adopts a process driven approach that is scalable to fit both large and small IT organizations and may be implemented in a phased approach to meet the requirements of the organization.

Through our collective experience, we have developed a body of knowledge and a proven methodical approach that ensures our projects are delivered on time, within scope, and within approved budgets. Through structured interviews, staff surveys, workshops and Rapid Deployment sessions, TechnoLava can provide organizations with the following Services:

  • IT Service Management Assessment
  • IT Service Management Strategy and Implementation Road Maps
  • Process Development and Implementation
  • IT Service Management Solution Design
  • IT Service Management Solution Deployment
  • Technology Implementation Services and Support
  • Metrics and Measurement Framework
  • ITIL Process Workshops
  • ITSM Training and Knowledge Transfer