Purchase and Refund Policies

Payment Policy

Accepted credit card types are Visa, MasterCard and American Express. All credit card charges will be processed in USD; any foreign currency fees will be charged by the customer’s credit card company. TechnoLava is not responsible for fluctuations due to exchange rates and will not refund any difference. Applicable taxes will be applied to the invoice. TechnoLava reserves the right to change pricing and registration terms and conditions and to make changes to any products or services offered. TechnoLava also reserves the right to change the location of a course or cancel a course without notice or liability. TechnoLava will not be held responsible for any incidental loss the Customer may incur due to a change or cancellation.

Course Attendance Policy

If the student is unable to attend the scheduled training class, please contact the TechnoLava Customer Care Center at 1-301-473-8550. TechnoLava requires twenty business days’ notice to reschedule or cancel any registration. Non-attendance without prior notification will result in full forfeiture of the registration fee; the attendee will not be allowed to reschedule. Within ten days of the course start date, only student substitutions will be permitted. Reschedules are permitted at any time, provided notice is given prior to twenty days before the course start date. Registrations must be rescheduled within six months of the cancellation date or funds on account will be forfeited. A student can reschedule a class up to two times. Additional reschedules will not be allowed.

Public Course Cancellation Policy

Full payment is required prior to attendance at a public training course. Students canceling their registration within twenty days of course start date and students who do not cancel and do not attend the course will be charged the full registration fee. Substitutions may be made up to two business days prior to the start date of the class. In rare instances, a course may be canceled or rescheduled by TechnoLava. TechnoLava will provide at least ten days notice prior to canceling or rescheduling a course. In this event, the customer may request a full refund or apply the credit toward another TechnoLava course. TechnoLava cannot be held responsible for penalties resulting from travel arrangements. Inclement Weather: If weather conditions dictate the need for TechnoLava to cancel a training course with short notice, participants will be notified immediately by e-mail. An announcement will also be published on the course schedule available on TechnoLava’s website. Weather-related cancellations will be confirmed one day prior to the start of the course. For courses starting on a Monday, please make sure to check your e-mail and TechnoLava’s website on Sunday evening. In the event of a last-minute cancellation, a TechnoLava account manager will contact the student about rescheduling the registration.

Virtual Classroom Course Cancellation Policy

Full payment is required prior to attendance. In rare instances, a course may be rescheduled or cancelled. TechnoLava will provide at least two business days notice. In this event, you may receive a full refund or a credit toward another TechnoLava course. Clients cancelling their registration within twenty days of the course start date and no shows will pay full course rates. Substitutions may be made up to two business days prior to that start date of the class.

License Agreement for Virtual Classroom Courses

Payment of tuition provides personal, non-exclusive, non-transferable license to attend one Virtual Classroom course. Transferring or sharing this license with anyone else is a violation of the licensing agreement and is subject to legal action.

Online Course Cancellation Policy

Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.

Online Course Retakes and Extensions

Once registered for an online course, the student has twelve weeks to access the course. A 28-day extension is available for a fee of $50 for an online course or an online certification exam. Exam retakes are available for a $99 fee.

License Agreement for Self-Paced Online Courses

Payment of tuition provides a personal, non-exclusive, non-transferable license to access one self-paced online course. Transferring or sharing this license with anyone else is a violation of the licensing agreement and is subject to legal action.

Onsite Course Cancellation Policy

Full payment is due prior to the course start date. If Customer cancels or reschedules a course within 20 business days of the scheduled start date, Customer will be charged 25% of the course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 100% of the course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

ITIL Classes

ITIL exams must be ordered prior to any onsite delivery. Exam orders require 30 days’ notice. If the customer cancels the ITIL class within ten business days of the scheduled start date, Customer must pay all exam and proctor fees in addition to any cancellation fees described above. Contact the TechnoLava Customer Care Center at 1-800-248-5667 for information.