TechnoLava and PassionIT Group form alliance to offer full complement of IT Training Services
The empowerment of a team is essential to the success of any IT organization. PassionIT offers business process, service management, and project management-related education and training for your IT needs that includes PMP boot camp, PRINCE2®, and all ITIL® certifications. This training is offered at your location or ours and is delivered in an onsite, virtual, or eLearning (self paced) class format using our accredited courseware. Our instructors are accredited and have high security clearance to support your classified requirements. We have delivered classes to thousands of students, maintaining a very high customer satisfaction rating with above average certification pass rates. Choose from our wide range of training solutions and start earning your certifications today.
ITIL® 4 Foundation Course Overview
ITIL® 4 provides a practical and flexible approach to move through the world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. It also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
This 2-day course offers you an introduction to ITIL® 4. It is a mandatory prerequisite for any other ITIL® 4 class.
TechnoLava provides the instructor-led ITIL® 4 Foundation Course over two full days in either an in-person or virtual classroom. Based on the specifications provided by AXELOS, the course prepares students for the examination leading to the Foundation Certificate in IT Service Management.
Participants will walk away with an understanding of fundamental concepts of service management and the ITIL® 4 framework. This course offers a rich learning experience that helps the participants relate ITIL® to their work environment. Using a case study approach based on a fictitious organization, participants will experience the ITIL® guiding principles and service value practices through real-world challenges and opportunities. The course includes additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
ITIL® 4 FOUNDATION COURSE – LEARNING OBJECTIVES
At the end of this course, participants will be able to:
- Understand the key concepts of ITIL® 4 service management.
- Understand how ITIL® 4 guiding principles can help an organization to adopt and adapt ITIL® 4 service management.
- Understand the four dimensions of ITIL® 4 service management.
- Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL® 4 practices and how they contribute to value chain activities.
WHO SHOULD ATTEND?
The ITIL® 4 Foundation certification course is designed for IT, service management, project management, and anyone who wants a better understanding of how to provide business value in the digital era. Anyone looking to upgrade their ITIL v3 certification should also attend.
PREREQUISITES
There are no prerequisites to attend this course.
EXAM & CERTIFICATION
- This course prepares participants for the examination leading to the Foundation certificate in IT service management. The exam is 60 minutes in duration, includes 40 multiple-choice questions, and is administered online by an independent examination body.
- Participants are provided with an exam voucher to schedule the exam at their convenience on any date after completion of the course.
- A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
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