Are You Fully Harnessing the Power of ServiceNow?

At TechnoLava we have a range of ServiceNow specific implementation services ranging from one-off assignments to global solutions.

Are You Fully Harnessing the Power of ServiceNow?

ServiceNow is officially live for your team. The scope and initial deployment is done. Your company is excited. Now what?

Whether it’s reducing your ticket backlog or developing complex scripts – the ServiceNow Collaboration on Demand service from TechnoLava is tailored to your business needs. Virtual Support offers crucial assistance when your company needs it most:

 

  • Post Go-Live Transition
  • Interim Staffing
  • Troubleshooting Support

KEY BENEFITS

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Access to experienced, certified resources:

Leverage deep technical expertise, reduce hiring expenses and overcome the risks and challenges of staff turnover.

Easy onboarding:

As a virtual program, our resources work off-site with their own equipment. There are no hardware or travel costs.

Flexible terms

3-month contract term keeps you from getting locked into more than you need.

Maximize your budget

Our multi-tier support model – Virtual Administrators, Virtual Technical Consultants and Virtual Sr. Architects – allows you to engage the right skill sets at the right price point.

TechnoLava includes a full complement of On Demand Services as components of ServiceNow Collaboration on Demand:

Architecture on Demand

Architecture on Demand provides you with a ServiceNow platform architect who will design and guide the implementation of your larger and more complex initiatives.

Development on Demand

ServiceNow is much more than a world-class IT Management System; it is also a solid development platform upon which you can build your organization’s other processes and applications. Out-of-box platform features such as approvals, email notifications, and extensive integration points mean your resources will spend more time building the core application and less time building the plumbing.

There are many options for having a custom application built. TechnoLava works with a focus on building applications that work as intended, your people are happy to use, and provide the true business value you expect from your investment. Similar to an ITIL implementation, we will work with you to gather your requirements, achieve sign off from key stakeholders, and provide a solid application for your needs.

Development on Demand is a service that gives you access, as you need it, to a Senior ServiceNow Developer.  Our developers are able to develop and provide Best Practice guidance on almost any product in the system.

Answers on Demand

Answers on Demand is a service to receive detailed information about any question you have regarding the ServiceNow platform.  This can be a technical, product, or process question, and can be specific to your platform configuration.

Training on Demand

A well-trained user base cuts down on end-user incidents and on enhancements that aim to bridge the gap between user knowledge and platform functionality.

Training on Demand provides your organization with a vetted platform SME who can deliver quality training sessions to anyone in your organization, from end-users to your own ServiceNow developers.

Administration on Demand

We understand that one of the challenges organizations occasionally face in supporting ServiceNow is finding a support team of appropriately skilled resources to manage the system on a day-to-day basis.

Our Remote Administration on Demand service provides organizations with the ability to free up valuable resources to focus on other, more pertinent, business challenges. Need temporary coverage for a System Administrator? Or is your System Administration team engaged with projects elsewhere? By providing this service on a flexible and on-demand basis, we can flex our support service to match your support requirements.

Unleash ServiceNow’s Power with TechnoLava’s Collaboration on Demand

Collaboration on Demand offers flexibility in how you use your time. Our innovative, experienced virtual administration consultants can assist on either a single long-term program or a host of initiatives – both tactical and more strategic – to help your ServiceNow performance grow and build value over time.

TechnoLava ServiceNow experts offer expertise on a host of potential programs. Here are some examples of recent Virtual Assistance engagements.

  • Long-Term ServiceNow Support. Ensure continuous monthly expertise to ensure momentum in your ServiceNow implementation and ongoing administration.
  • Strategic ServiceNow Roadmaps. Let TechnoLava experts look into your deeper business challenges with a strategic business mapping and technical needs analysis.
  • Specialized ServiceNow Projects. Do you have a new implementation request, for example, you want to move forward with the release, or your HR department wants to integrate payroll into your existing instance? We can help shepherd your project through initial scoping, to implementation, training and ongoing support.
  • Executive Training. Sometimes adoption comes down to the aptitude of your users. We offer training at every level of your organization to ensure your users are armed with the knowledge they need to make the best of your instance.

We're Here To Help!

US Office

267 Kentlands Boulevard, #5170
Gaithersburg, MD 20878
USA

Phone: +1 301 473-8550
Email: info@technolava.com

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